Fournisseur Téléphonie IP
Cloud PBX, call queues with callback, IVR and a management portal — save up to 60 % with no on-site system to maintain.
What other cloud providers don’t have
Price matters (up to 60 % in savings). What truly sets us apart : tools that most cloud VoIP providers simply don’t offer.
Callers keep their place, hang up, and the system calls them back when an agent is free — a true queue callback, not a voicemail.
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A link or iframe on your website: the customer enters the same phone queue — not an email, not a forgotten CRM record.
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A live view of queues, callers (including callbacks) and agents — run your service like a real call centre.
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FR · EN · ES for callers (IVR, queues, voicemail) and for agents in the portal — not a partial translation.
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Announcements and bells at fixed times (schools, factories, stores) or live paging to a group of phones.
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Save up to 60 % vs traditional solutions — with the features above included in the Cloud PBX.
Learn morePlus all the essentials : voicemail to email, call recording, IVR, ring groups, forwarding, parking, SMS/MMS, audio conferencing, time conditions, customer portal, and more.
No need to buy everything again. Plug in what you already have, or order hardware delivered ready to use.
Universal SIP compatibility (Yealink, Poly, Cisco, Fanvil, softphones…). Enter the extension credentials — it just works.
Order from us : phones arrive already configured. For Grandstream, automatic cloud provisioning through the portal.
Our VoIP experts are available to advise you for free, with no commitment.
A turnkey professional IP phone system: routing, queues, voicemail, SMS, paging and a management portal — all included in your account. Also check out our Cloud PBX solution.
Multi-level voice menus, custom announcements and intelligent routing based on the key pressed.
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Ring strategies, hold music, position announcements and a callback option for callers.
A link or iframe on your website: visitors leave their name and number and enter the same queue as phone callbacks.
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Detailed statistics on volumes, wait times, abandons and agent performance.
Real-time wallboard: waiting callers, connected agents and queue status.
Ring multiple extensions at once or in sequence so you never miss a call.
Configurable ring sequences (cascade) until a member answers.
Forward to another extension, a cell phone or an external number based on your rules.
Put a call on shared hold and pick it up from any extension.
Business hours, statutory holidays and specific closed days — recurring every year or one-time dates.
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Voicemail boxes per user or department, accessible by phone (*97 / *98) or from the portal.
Receive your voice messages by email, with the audio file attached according to your preferences.
Read the content of voice messages as text in your email or the portal — no need to listen to every message.
Record inbound and outbound conversations, listen to them and archive them from the portal.
Turn your call recordings into searchable text for follow-up, training or compliance.
Announcement library (upload, microphone or text-to-speech) for IVR, queues and hold music.
Block, prioritize or route by number: for example, send your VIP customers straight to an agent or a priority queue.
Audio conference rooms with access codes for team and client meetings.
School bells, breaks and announcements at fixed times — or live paging to a group of phones.
Order Canadian DIDs and 1-800 numbers, manage inbound routing per number.
Keep your existing numbers: request the transfer (LNP) directly from the portal.
Create and manage user accounts (SIP), passwords, caller ID and per-extension options.
No need for extension 201 at the office and 202 on your cell: both can ring on 201. Or two separate extensions, whichever you prefer.
Send and receive business text messages from your numbers, with history in the portal.
Automatic notes in GHL conversations: calls, recordings, voicemail and SMS/MMS.
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Configurable emergency addresses for each number to meet Canadian requirements.
Universal SIP compatibility — plus automatic cloud provisioning for Grandstream phones.
Make and receive your business calls on a smartphone or computer, wherever you are.
Configure everything online: call history, billing, balances and support — no on-site technician needed.
Multiple points of presence: your phones don’t all have to register on the same server.
FR · EN · ES for callers (IVR, queues, voicemail) and for agents in the PBX portal.
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See all the features that are only available with us
Most cloud VoIP providers offer classic call queues — music, position, agents picking up. Almost none offer a true automatic queue callback : the caller keeps their place in the queue without staying on the line, and the system calls them back when an agent is free.
With us, it's built into the PBX : enable the option on a queue, and your customers hear "To keep your place and receive a callback, press 1" — in French, English or Spanish depending on the queue's language.
The caller reaches your queue and hears the hold music and position announcements as usual.
They confirm the callback and hang up — no more holding the phone for 10, 20 or 40 minutes.
A system placeholder keeps their FIFO position in the same queue. They are not sent to the back of the line.
As soon as an agent is available for their position, the system dials their number and connects the call.
Your callers no longer have to stay on the line indefinitely. They keep their place, you keep control (max delay, email alert if a callback expires without an agent), and your agents pick up conversations that are already "warm".
In addition to "press 1" over the phone, each queue can publish a public link or an iframe on your website. The visitor enters their name and number : the request goes into the same queue as phone callbacks. When an agent is free, the system calls them back automatically.
Perfect for a "Contact us" page, a product page or a campaign : the customer doesn't wait on the line, and your team handles the request like a caller already in the queue.
On a queue, enable the web form, choose the caller ID DID, then copy the URL or the iframe snippet.
On your site, they enter their name and number (captcha-protected) — without waiting on hold.
The request joins the queue (back of the line), with the same pipeline as the *1 callback : agents, music, supervision.
As soon as an agent is available, the system dials their number — just like a callback requested by phone.
Run your call centre with true supervision tools : live wallboard, agent status, waiting callers (including callbacks) and detailed reports — all in the portal, no third-party software.
Your supervisors see what's happening right now, and your managers analyze performance over the period that matters.
Queues, waiting callers, callbacks and agents — auto-refresh for the team on a wall or a screen.
Dynamic log in / log out (*11 / *12), including all queues at once — ideal for shift work.
Volumes, wait times, abandons and agent performance to improve service week after week.
Beyond the supervision screen, you configure call-centre-grade queues from the portal — no technician needed for every change.
Live wallboard: queues, waiting callers (including callbacks) and agents — auto-refreshing in the portal.
Route your calls automatically based on the time — daytime to reception or a queue, evenings and weekends to voicemail or a cell phone. Best of all: you also manage statutory holidays and custom closed days, without letting the phone ring into the void.
Schedule a closure that recurs every year (e.g. December 25) or a single specific date (e.g. inventory closure on March 14, 2026). Specific dates are checked before the weekly schedule.
Mon–Fri 9 a.m.–5 p.m., evenings, weekends — each time slot can route to a different destination.
Christmas, New Year's Day, Canada Day… once configured, they repeat every year without touching them again.
Close on a single day — a move, training, inventory — with an exact calendar date.
Many cloud systems only handle "open / closed" for the week. Here, you add calendar exceptions so December 24 or an unexpected day off goes straight to voicemail — even if it falls on a "normally open" Tuesday.
In the portal: Mon–Fri time slots, recurring holidays and specific dates (closed… or exceptionally open).
No more separate bell system or technician needed to change the schedule. Create paging groups (your IP phones or speakers), choose a recording — school bell, break tone, announcement — and schedule the days and time. The PBX calls the group and plays the sound automatically.
You can also page live: dial the group's extension from an internal phone, speak, and all members auto-answer.
Select the extensions (classrooms, workshop, reception…) that should ring together.
Upload a bell, a break tone or an announcement — or generate it with text-to-speech in the portal.
Choose the time (Toronto time zone), the days of the week, and auto-answer or ring mode.
At the scheduled time, the system pages the group and plays the recording — test it in one click from the portal.
Whether it's an automatic bell every morning or an urgent announcement right now, the same group of phones serves both purposes.
Recurring schedules: class start, recess, end of shift, a "store closes in 15 minutes" reminder. Enable or disable a schedule without rebuilding everything.
Assign a dialing extension to the group (e.g. 860). An employee dials that code, the phones answer automatically, and they speak to everyone at once.
A single PBX often replaces a dedicated bell system — with the flexibility to change the schedule online in two minutes.
Start/end-of-period bells, recess, general announcements in all equipped rooms.
Break tones, shift changes, audio alerts on workshop phones without running around.
"Store closing soon" announcements, team huddles, or an urgent page to reception and every floor.
Our PBX speaks standard SIP. You don't have to buy our phones or replace your fleet: Yealink, Poly, Cisco, Fanvil, softphones (Zoiper, Linphone, mobile apps) and most SIP-certified devices connect with your extension credentials.
And if you choose Grandstream, we go further: an automatic cloud provisioning tool built into the portal. Add the device, assign the extension — the phone configures itself.
Need to connect your PBX to the public network? Check out our SIP Trunk offering.
Yealink
Manual SIP / guide
Poly / Polycom
Manual SIP / guide
Cisco · Fanvil · others
Any SIP device
Grandstream
Auto provisioning
No "exclusive phones" and no fees to use the hardware you already own. Each user gets a SIP account in the portal; enter it once on the device — or use our configuration guide.
For Grandstream phones, we developed our own cloud tool: no more opening each device's web interface one by one.
Enter the MAC address and serial number in the portal (Devices section).
Link the phone to the employee's extension — SIP credentials pushed automatically.
The phone fetches its configuration from the cloud. Multi-site deployment without an on-site technician.
Ideal for fleets. Open a new office, receive a box of Grandstream phones, add the MACs in the portal — the extensions register on your PBX by themselves.
A professional selection of desk phones : easy connectivity, superior audio quality and quick setup — delivered preconfigured for your PBX.
See all products
GRP2670 Wi-Fi 802.11ac SIP VoIP phone, 12 lines, 6 SIP accounts, touch screen.
GRP2636 Wi-Fi 802.11ac SIP VoIP phone, 12 lines, 6 SIP accounts.
GRP2616 Wi-Fi 802.11ac SIP VoIP phone, 2 x Gigabit Ethernet, 6 lines.
Our platform runs on multiple interconnected VoIP servers (POPs). One extension in Montréal, another in Québec City or working from home — each can register on the closest or most convenient server. They stay in the same PBX: same queues, same ring groups, same feature codes.
No need to force the whole company onto a single registration point. When a call needs to reach a colleague registered elsewhere, the system connects from one server to another, transparently.
The infrastructure is distributed: less latency depending on the region, and better resilience than a single central server.
Each phone or softphone registers on a SIP server — no requirement that the whole fleet point to the same hostname.
Extensions, queues, parking, pickup and transfers follow your extensions even when they aren't on the same server.
With many "cloud" providers, all devices must stick to the same entry point. With us, the network is multi-server from the start: ideal for multi-site businesses, hybrid teams and deployments that grow without reconfiguring everything.
Your reception and head-office extensions register on one server. The regional warehouse and three remote employees register on another. An inbound call to a queue or ring group reaches everyone — no matter where each phone is registered.
Reception, sales, desk phones connected to the head office's local network.
Warehouse, branch office or softphones at home, with no mandatory VPN to the head office.
Same portal, same extensions, same queues and same routing rules — one PBX, multiple servers.
It's not just a French home page. The PBX speaks French, English and Spanish end to end: what the caller hears on the phone, and what your teams see in the portal to manage the system.
Ideal anywhere in Canada: one queue in French, another in English, a voicemail in Spanish — without cobbling together three different platforms.
FR
Français
Portail, invites système, SVI, files et messagerie
EN
English
Same experience for English-speaking callers and staff
ES
Español
Misma cobertura para clientes y agentes hispanohablantes
Every element of the call journey can speak your customer's language — not just a greeting recorded once.
Your employees aren't stuck with an English-only interface. Everyone can use the portal in their own language — to configure, check history or train a new hire.
Language preference in account settings: menus, labels and portal pages follow suit.
Queues, IVR, DIDs, devices, schedules — all PBX management stays accessible, not just the marketing home page.
A supervisor in French, one agent in English, another in Spanish — each in their own language, same company account.
Extensions, IVR, ring groups, history, queues, schedules and billing — everything is configured online, in French, English or Spanish. Here's what it looks like.
Create your extensions, see who is registered, and use up to 3 devices on the same extension (e.g. 201 at the office and on your cell) — or two separate extensions if you prefer.
Review inbound and outbound calls, durations, statuses and costs — with filters by date and call type.
Multi-level menus: "press 1 for French, 2 for English" — each key leads to a queue, a group or a voicemail box.
Several extensions ring at the same time — ideal for reception, sales or home + office.
Cascading ring (in order or random) until a member answers — up to 8 members per hunt group.
Forward to a cell phone or an external number, with optional speed dial and custom caller ID.
Pay only for what you need with our clear, no-surprise à-la-carte pricing.
Numbers with a local area code
800/888/877/etc. numbers
Per employee/user
Concurrent call capacity (Recommended: 1 line per 4 users)
Virtual receptionist, call queues, etc.
* Prices in USD
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Our service
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We handle the entire transition so you can keep focusing on your business.
Analysis of your needs and optimal configuration
Custom migration plan with quality testing
Training session for your teams
Ongoing support after the migration
Direct comparison of monthly costs per user
* Prices in USD
SIP Trunk, Cloud PBX, IVR and time conditions, GoHighLevel integration.
Find out why our customers trust us with their VoIP needs.
The customer service is exceptional and the call quality is incredible. I highly recommend them! I love my Grandstream phones and the service is impeccable.
Jean Tremblay
SMB
A simple and effective VoIP solution. Installation was quick and support is always there for us. I am very satisfied and I recommend it to all my colleagues.
Patrick Morin
Drywall installation
We migrated to their VoIP service and we are delighted. Cost savings and quality delivered. They handled our migration without any issues, well coordinated with our teams.
Luc Martin
Pharmacist
