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Fournisseur Téléphonie IP

Business VoIP — Cloud PBX for all of Canada

We help businesses improve the customer experience and save thousands of dollars with our Cloud PBX that includes call queues with callback, IVR, hundreds of integrations with other software and a management portal — save up to 80 % with no on-site system to maintain.

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What your customers will notice

Big-company customer service, at a small-business price

Less waiting, a callback at the right moment, service in everyone’s language. Already in the PBX — up to 80 % cheaper than TELUS or RingCentral.

No more endless waiting in the queue

Stop making customers wait minutes — or hours — glued to hold music. They press 1, hang up, and get called back as soon as the next agent is free. Their place is kept. And when we call them back, the right person answers: the call rings the most qualified agent for their request first.

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New

One click on your site, they’re already in the queue

No more forms sleeping in an inbox. The visitor clicks, enters the same queue as the phone, and gets called back in order — as if they had dialled your number.

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Know what your callers really experience

The wallboard shows who is waiting and who is free, right now. Advanced statistics tell the rest of the story : abandons, wait times, service level — per queue, per agent and per hour. You adjust the team on facts, not gut feeling.

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Truly trilingual, perfectly translated

Your French-speaking customers hear French from the first menu to the last message — never a prompt left in English. And every employee works in their own language : portal, queues and voicemail in FR, EN or ES, per person.

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Everyone hears it, at the same instant

Recess bell, inventory announcement, urgent call in the store — “William, come to the front, I need you” : the message reaches every phone, at the scheduled time or live. No more running between floors.

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The complete service, from the very first extension

Phone menu, ring and hunt groups, time conditions, voicemail to email, transcription, recording — plus queue callback, web queue, wallboard, statistics, languages and paging. No expensive software or add-on services to buy : everything is included in the extension, from day one.

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Keep your devices — or buy new ones, preconfigured

No need to buy everything again. Plug in what you already have, or order hardware delivered ready to use.

Keep your phones

Universal SIP compatibility (Yealink, Poly, Cisco, Fanvil, softphones…). Enter the extension credentials — it just works.

New preconfigured devices

Order from us : phones arrive already configured. For Grandstream, automatic cloud provisioning through the portal.

See phones in our store Learn more about provisioning

Need help choosing?

Our VoIP experts are available to advise you for free, with no commitment.

833-947-1145
Monday-Friday: 10 a.m.-4 p.m. • Extension 1
Request a quote

Full PBX features

A turnkey professional IP phone system: routing, queues, voicemail, SMS, virtual fax, paging and a management portal — all included in your account. Also check out our Cloud PBX solution.

Digital receptionist (IVR)

Multi-level voice menus, custom announcements and intelligent routing based on the key pressed.

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Call queues

Ring strategies, hold music, position announcements and a callback option for callers.

NEW

Skill-based routing

Skill level 1 to 5 per extension, per queue: the most qualified agents ring first, with automatic escalation to the others.

Learn more
NEW

Web callback form

A link or iframe on your website: visitors leave their name and number and enter the same queue as phone callbacks.

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Queue reports

Detailed statistics on volumes, wait times, abandons and agent performance.

Queue dashboard

Real-time wallboard: waiting callers, connected agents and queue status.

Ring groups

Ring multiple extensions at once or in sequence so you never miss a call.

Call hunting

Configurable ring sequences (cascade) until a member answers.

Call forwarding

Forward to another extension, a cell phone or an external number based on your rules.

Call parking

Put a call on shared hold and pick it up from any extension.

Time conditions

Business hours, statutory holidays and specific closed days — recurring every year or one-time dates.

Learn more

Voicemail

Voicemail boxes per user or department, accessible by phone (*97 / *98) or from the portal.

Voicemail to email

Receive your voice messages by email, with the audio file attached according to your preferences.

Voicemail transcription

Read the content of voice messages as text in your email or the portal — no need to listen to every message.

NEW

SMS voicemail acknowledgement

As soon as a customer leaves a voicemail, your mailbox automatically texts them a confirmation from your number — message customizable per mailbox.

Call recording

Record inbound and outbound conversations, listen to them and archive them from the portal.

Recording transcription

Turn your call recordings into searchable text for follow-up, training or compliance.

Recordings & hold music

Announcement library (upload, microphone or text-to-speech) for IVR, queues and hold music.

Caller ID filtering

Block, prioritize or route by number: for example, send your VIP customers straight to an agent or a priority queue.

Audio conferencing

Audio conference rooms with access codes for team and client meetings.

Scheduled pages & bells

School bells, breaks and announcements at fixed times — or live paging to a group of phones.

NEW

Ambience music

Commercially licensed music stations streaming 24/7 to your Grandstream speakers, Sonos or Home Assistant — fully legal for businesses, unlike Spotify or Apple Music. Add-on from $14.99/month.

Local & toll-free numbers

Order Canadian DIDs and 1-800 numbers, manage inbound routing per number.

Number portability

Keep your existing numbers: request the transfer (LNP) directly from the portal.

Extensions & devices

Create and manage user accounts (SIP), passwords, caller ID and per-extension options.

Concurrent Registration

No need for extension 201 at the office and 202 on your cell: both can ring on 201. Or two separate extensions, whichever you prefer.

SMS / MMS

Send and receive business text messages from your numbers, with history in the portal.

NEW

Virtual Fax

Receive and send faxes with no machine: PDF inbox and outbox in the portal, fax-to-email, and fax-to-device for your physical fax machine.

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NEW

Cloud Archive

Copies new faxes, call recordings and voicemails into your own Microsoft 365 or Google Drive. Fax-to-email and fax-to-device stay on. Add-on at $4.99/month: unlimited files, both destinations, one subscription.

NEW

GoHighLevel integration

Automatic notes in GoHighLevel conversations: calls, recordings, voicemail and SMS/MMS.

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NEW

Datto Autotask PSA integration

Calls, voicemail and SMS become tickets and notes in Datto Autotask PSA — the caller’s number is matched to their contact.

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NEW

Pipedrive integration

Call activities in Pipedrive for calls, recordings and voicemail, notes for SMS/MMS — linked to the contact’s open deal.

Learn more
NEW

Brevo integration

Automatic CRM notes in Brevo: calls, recordings, voicemail and SMS/MMS on the contact.

NEW

Zoho CRM integration

Calls logged as Calls in Zoho CRM (recording and transcription on the same call), notes for SMS/MMS.

NEW

HubSpot integration

Native Calls in HubSpot with recording URL and transcription, notes for SMS/MMS and voicemail.

NEW

Odoo integration

Automatic chatter notes in Odoo (SaaS or self-hosted): calls, recordings, voicemail and SMS/MMS on the contact and the open CRM opportunity.

NEW

Twenty integration

Automatic notes in Twenty (SaaS or self-hosted): calls, recordings, voicemail and SMS/MMS on the contact and the open opportunity.

NEW

REST API

Manage your PBX by API: numbers, extensions, IVR, queues, time conditions, SMS and call history — keys and scopes from the portal.

NEW

Webhooks

Receive calls, recordings, voicemail and SMS as JSON POSTs on your HTTPS endpoint — Zapier, Make, n8n or your own app.

Emergency services (E911)

Configurable emergency addresses for each number to meet Canadian requirements.

Devices from any brand

Universal SIP compatibility — plus automatic cloud provisioning for Grandstream phones.

Order devices from the portal

Order phones and adapters from the customer portal: pay online, ship to your address, track orders and invoices — devices arrive preconfigured.

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Mobile app & softphone

Make and receive your business calls on a smartphone or computer, wherever you are.

Customer portal

Configure everything online: call history, billing, balances and support — no on-site technician needed.

Multi-server

Multiple points of presence: your phones don’t all have to register on the same server.

Truly trilingual

FR · EN · ES for callers (IVR, queues, voicemail) and for agents in the PBX portal.

Business quote

Get a callback for your quote

Evaluating a VoIP solution for your business ? Leave your contact details : a sales advisor will call you back quickly with a quote tailored to your needs.

  • 1 Briefly describe your situation
  • 2 We call you back shortly
  • 3 Receive a clear quote, no commitment

Only with us

See all the features that are only available with us

One feature, one simple idea, one concrete example. Everything is already in the extension.

Queue callback

Press 1, hang up, keep your place

The caller confirms the callback, hangs up, and the system calls them back as soon as an agent is free — without sending them to the back of the line.

  • Offered in FR, EN or ES depending on the queue language
  • Place kept — never moved to the back of the line
  • Email alert if a callback expires without reaching an agent
  1. 1

    Waiting

    Hold music, position announced — as usual.

  2. 2

    “Press 1”

    They confirm the callback and hang up.

  3. 3

    Their place is kept

    They move up the queue without being on the phone.

  4. 4

    We call them back

    An agent is free: the PBX dials their number.

Web queue

Your website puts the customer in the same queue

A link or an iframe on your site: the visitor leaves their name and number, enters the phone queue, and gets called back in order.

  • Link or iframe, ready in seconds
  • Same queue, same agents, same wallboard — no web silo
  • Enable it per queue, with or without the “press 1” on the phone
Learn more

Wallboard & statistics

See who is waiting, who is free, and what happened

The wallboard shows queues, callers (callbacks included) and agents live. Statistics tell the rest of the story: abandons, wait times, service level — per queue, per agent and per hour.

  • Live wallboard, on a screen on the wall or in the portal
  • Agent login / logout with *11 / *12
  • Ring strategies, announcements, overflow — all in the portal
Live queue wallboard in the portal — waiting callers and agent status

Skill-based routing

The call rings the most skilled agent first

A level from 1 to 5 per extension and per queue — expertise, language or product. The most qualified ring first; if nobody answers, the next level is added automatically, up to the whole team.

  • The same agent can be level 5 in French support and level 2 in English sales
  • Automatic escalation after a few seconds without an answer
  • Skills mode or classic priority mode, your choice for each queue

Queue

Technical support · French

Escalation: 15 s
  • 5

    Marie · ext. 201

    Expert, fluent French · rings at 0 s

  • 4

    Karim · ext. 204

    Advanced, working French · joins at 15 s

  • 2

    Sophie · ext. 207

    In training, basic French · joins at 30 s

In the “Technical support · English” queue, the same agents have different levels.

Time conditions

Open, closed, holiday — the right routing at the right time

Daytime to reception or a queue, evenings and weekends to voicemail or a cell phone. Holidays and one-off closures take precedence over the weekly schedule.

  • Recurring holidays every year (e.g. December 25)
  • Single date: inventory, training, moving day
  • Closed all day, or only part of it
IVR and time conditions
Time conditions setup in the portal — weekly ranges and holidays

Paging & bells

Everyone hears it, at the same instant

School bell, break tone, announcement: schedule it at the time you want, or dial the group’s extension and speak live to every phone.

  • Paging groups: classrooms, workshop, reception…
  • Uploaded recording or generated by text-to-speech
  • Auto-answer or ring, test in one click

Weekly schedule

  • 08:15

    Opening bell

    Mon–Fri · all classrooms

  • 10:30

    Recess

    Mon–Fri · all classrooms

  • 16:45

    “The store closes in 15 minutes”

    Every day · sales floor

  • 860

    Live page

    Dial the extension, talk to everyone

Virtual Fax

The fax machine, without the fax machine

Create a virtual fax, give it a name and a number, then route your fax numbers to it. Every received fax lands as a PDF in its inbox; you send yours by uploading a PDF from the portal. Billed per minute, like a call.

  • Inbox and outbox: all your PDFs, with status and page count
  • Fax-to-email: the PDF is delivered to your mailbox as soon as it is received
  • Fax-to-device: automatic or on-demand forwarding to your fax machine plugged into an ATA
  • Cloud Archive (optional): copy to your Microsoft 365 or Google Drive, without replacing email or the physical fax machine
  • Works alongside the physical fax machines you already run on a voice line

Virtual Fax · Accounting

(514) 555-0199
  • PDF

    Invoice-2026-0917.pdf

    From (450) 555-0142 · 3 pages · 4 min ago

  • PDF

    Purchase-order-4471.pdf

    From (418) 555-0107 · 1 page · yesterday

  • +

    Send a fax

    Upload a PDF, enter the number, done

Your devices

Every SIP brand — automatic provisioning for Grandstream

Yealink, Poly, Cisco, Fanvil, softphones: enter the extension credentials and it works. With Grandstream, add the MAC address in the portal and the phone configures itself.

  • Up to 3 devices on the same extension (desk + cell phone)
  • Setup guide in the portal for any device
  • No hardware lock-in — switch brands whenever you want
Preconfigured phones SIP Trunk
Yealink Poly Cisco Fanvil Softphones Grandstream · auto

Grandstream, in 3 steps

  1. 1

    Add the MAC address

    In the portal, Devices section.

  2. 2

    Assign the extension

    SIP credentials are pushed automatically.

  3. 3

    Plug it in

    The phone fetches its configuration — even remotely.

Multi-server

One PBX, several servers

Head office in Montreal, warehouse in the regions, employees working from home: each phone registers on the closest server and stays in the same PBX — same queues, same groups, same codes.

  • Less latency, more resilience than a single server
  • Calls, transfers and parking from one server to another, no VPN
  • Ideal for multi-site companies and hybrid teams

Server A

Head office

  • Reception
  • Sales
  • Desk phones

Server B

Regions · remote

  • Warehouse
  • Branch office
  • Softphones at home

One single PBX

Same extensions, queues, groups and routing rules

FR · EN · ES

Trilingual from end to end

Your French-speaking customers hear French from the first menu to the last message. Your employees work in their own language in the portal — FR, EN or ES, per person.

  • IVR, queues, voicemail, conferencing: prompts in the chosen language
  • One queue in French, one in English, one in Spanish, based on your markets
  • Portal translated for each user, not just the home page

The same prompt, in the queue’s language

  • FR

    « Pour conserver votre place et recevoir un rappel, appuyez sur 1. »

  • EN

    “To keep your place in line and receive a callback, press 1.”

  • ES

    «Para conservar su lugar y recibir una llamada, presione 1.»

Customer portal

Everything is managed online, no technician needed

Extensions, IVR, ring groups, hunting, forwarding, call history, queues, schedules and billing — in French, English or Spanish.

Managing extensions and SIP sub-accounts in the portal

Extensions

Up to 3 devices on the same extension.

Digital receptionist (IVR) setup in the portal

Digital receptionist

Multi-level menus to queues, groups or voicemail.

Call history in the customer portal

Call history

Durations, statuses, costs, date filters.

Ring group setup in the portal

Ring groups

Several extensions ring at the same time.

Call hunting setup in the portal

Call hunting

Cascading ring up to 8 members.

Call forwarding management in the portal

Call forwarding

To a cell phone or an external number.

All of this, included in the extension, from day one.

A quote in a few minutes — or subscribe directly online.

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Price comparison

Over 80 % cheaper than TELUS or RingCentral

For a typical 10-extension office, the gap exceeds 80 %. Even for a very busy call center (about 1,000 minutes per extension per month), it stays above 40 %. Competitors’ public prices checked on September 23, 2026, details and links at the bottom of this section.

Best choice

Clemento

≈ US$3.90

per user / month

  • No contract, no commitment
  • Queues, callback, IVR, wallboard and CRM included
  • $1/user + numbers and minutes as you go

10 extensions, comparable tier

US$39/month

All included

Get a quote Subscribe now

TELUS Business Connect 1

from CA$20

per seat / month

Comparable tier: CA$30/seat ($40 at regular price)
  • RingCentral platform under the TELUS brand
  • 3-year contract, promotional price with bundled TELUS services ($30 regular price)
  • Automatic recording and CRM integrations: Complete tier, $30–40
  • Toll-free: $0.07/min

10 extensions, comparable tier

CA$300/month ($400 at regular price)

Complete tier

Bell 2

from CA$25.43

per line / month

Comparable tier (PBX): pricing on request
  • Multi-feature Business Line, 3-year contract, combined with Bell Business Internet ($35.43 without Internet)
  • $125 installation fee per line
  • Bell Total Connect (cloud PBX): pricing on request

10 extensions, comparable tier

Pricing on request

Bell Total Connect PBX

RingCentral RingEX 3

from US$20

per user / month

Comparable tier: US$60/user ($70 month-to-month)
  • Billed annually ($30 month-to-month)
  • CRM integrations and automatic recording: Advanced tier, $25 ($35 month-to-month)
  • Queue callback: Call Queues Booster add-on, $35/user/month

10 extensions, comparable tier

US$600 to 700/month

Advanced + Call Queues Booster

Sources and conditions of the comparison

  1. 1TELUS Business Connect — Voice Plus / Enhanced / Complete at CA$20 / $25 / $30 per seat per month, a limited-time promotional price with bundled TELUS services on a 3-year contract (regular prices: $30 / $35 / $40). The service is built on RingCentral’s platform, a TELUS partner for more than ten years (TELUS press release). Prices checked on September 23, 2026 on telus.com.
  2. 2Bell — Multi-feature Business Line from CA$25.43/month combined with Bell Business Internet (CA$35.43/month without Internet), 3-year contract, $125 installation fee per line, price subject to change under the terms of the contract; Bell Total Connect: pricing on request. Prices checked on September 23, 2026 on business.bell.ca, entreprise.bell.ca.
  3. 3RingCentral RingEX — Core / Advanced / Ultra at US$20 / $25 / $35 per user per month billed annually (US$30 / $35 / $45 billed monthly); Call Queues Booster at US$35 per month per user who is a member of a call queue (RingCentral support). The Canadian page shows “Contact us for pricing”. Prices checked on September 23, 2026 on ringcentral.com, ringcentral.com/ca.

10-extension example: Clemento = 10 users ($10) + 1 local number ($1.50) + 1 toll-free number ($2.50) + 2,500 minutes on the local number ($25) = US$39, taxes extra, excluding toll-free calls and SMS/MMS; competitors = 10 × per-seat price of the first tier that includes automatic recording and CRM integrations (TELUS Complete, RingCentral Advanced), plus RingCentral’s Call Queues Booster for 10 users in a queue with callback (US$600 billed annually, US$700 month-to-month), before taxes, fees and other options. Bell is not priced because its PBX (Bell Total Connect) is available on request only; its Business Line is not a PBX. Clemento prices are in US dollars and TELUS and Bell prices in Canadian dollars: no currency conversion has been applied. Competitors’ rates, promotions and conditions are published by them, may change without notice and must be verified directly with each provider. TELUS, Bell and RingCentral are trademarks of their respective owners, cited for comparison purposes only; no affiliation.

Our Transparent Pricing Model

Pay only for what you need with our clear, no-surprise à-la-carte pricing.

Monthly Rates

Local numbers

Numbers with a local area code

$1.50*/number

Toll-free numbers

800/888/877/etc. numbers

$2.50*/number

Users

Per employee/user

$1.00*/user

Advanced features

Virtual receptionist, call queues, etc.

All included

* Prices in USD

Want to know your potential savings?

Use our calculator

Have specific needs?

Get a custom quote

VoIP Savings Calculator

Compare our rates with the market and see how much you can save.

Each user can have 3 devices

Simple, Risk-Free Migration

We handle the entire transition so you can keep focusing on your business.

1

Assessment

Analysis of your needs and optimal configuration

2

Planning

Custom migration plan with quality testing

3

Training

Training session for your teams

4

Support

Ongoing support after the migration

Frequently asked questions

Is there a contract or commitment?
No. No contract, no commitment. You can add or remove users and numbers at any time, with no penalty.

Can I keep my current numbers?
Yes. We port your numbers — local and toll-free. Porting is normally $15 USD per request. If they come from VoIP.ms, it is free — contact our customer service to get free porting.

Will my current IP phones work?
Yes. Yealink, Grandstream, Polycom, Cisco, Fanvil and most SIP devices are compatible. We provision them remotely: no need to configure them one by one.

How long does go-live take?
A small office can be live in a few days. With number porting, allow the usual porting window (often one to two weeks) while we prepare the PBX in parallel.

Does it work for remote work and on mobile?
Yes. Softphone, mobile app and desk phones can coexist. Each device can register on the nearest server.

How do you compare to VoIP.ms?
VoIP.ms is an excellent do-it-yourself carrier (BYOD, per-minute). Clemento (Fournisseur Téléphonie IP) is a turnkey PBX: plans with included or unlimited minutes, phone provisioning, native CRM, multi-server BLF. See the detailed comparison.

Related solutions

SIP Trunk, Cloud PBX, IVR and time conditions, GoHighLevel integration, Pipedrive integration, Brevo, Zoho CRM, HubSpot, Odoo, Twenty.

What Our Customers Say

Find out why our customers trust us with their VoIP needs.

"

The customer service is exceptional and the call quality is incredible. I highly recommend them! I love my Grandstream phones and the service is impeccable.

Jean Tremblay

SMB

"

A simple and effective VoIP solution. Installation was quick and support is always there for us. I am very satisfied and I recommend it to all my colleagues.

Patrick Morin

Drywall installation

"

We migrated to their VoIP service and we are delighted. Cost savings and quality delivered. They handled our migration without any issues, well coordinated with our teams.

Luc Martin

Pharmacist

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