Do the notes appear in the contact's Notes tab?

No. Events are posted as internal comments in the middle of the GoHighLevel conversation thread, visible to your team, not as contact record notes.

What happens if the contact does not exist in GHL?

You can enable the option to automatically create the contact from the phone number. Otherwise, the event is skipped until the contact exists.

New CRM · Cloud PBX

GoHighLevel (GHL) Integration

Your VoIP phone system automatically feeds your contacts' conversations in GoHighLevel : calls, recordings, voicemail and SMS/MMS — no copy-pasting.

Notes are posted in the middle of the conversation thread (internal comment), not in the contact record's Notes tab.

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In GHL

Contact conversation

Inbound call — from 514… · 2m 14s · ANSWERED

Recording — portal link + transcription

SMS received — message content

Internal comments · visible to your team

What is it ?

Clemento's GoHighLevel integration connects your Cloud PBX to your GHL sub-account. Every phone event you select is sent as a note in the conversation of the contact matching the phone number.

You configure everything in the client portal (Private Integration token + Location ID), with toggles for each event type. No Zapier or custom scripts required.

Synced capabilities

Enable only what you need. Each option posts a note in the GHL thread.

Call recordings

Note with a portal link to listen, plus a transcription when it is enabled on the extension.

Voicemail

New voicemail message: listening link and transcription when the mailbox is set up for it.

Outbound calls

Outbound call note with the extension that dialed, duration and status.

Inbound calls

Inbound call note (number, duration, disposition) on the caller's record.

SMS / MMS

Inbound and outbound messages captured in the conversation, with the text and the media count.

Missing contacts

Option to automatically create the GHL contact from the phone number if it does not exist yet.

How it works

Three steps — from setup to the note showing up in GHL.

Connect GHL

In the portal : Integrations → GHL Integration. Location ID + the sub-account's Private Integration token.

Choose your events

Enable recordings, voicemail, inbound/outbound calls and/or SMS. Test the connection in one click.

Follow along in GHL

For every event, an internal note appears in the contact's conversation — a centralized phone history.

Why sync VoIP with GHL ?

✓ Full context — your marketing and sales team sees calls and texts in the same thread as the rest of the CRM.
✓ Less manual entry — no more pasting a phone number or a call note after every conversation.
✓ Granular control — enable or disable each event type without touching the rest of the PBX.
✓ Fits your stack — standard GHL Private Integration token ; works with your existing Location.

Frequently Asked Questions

What is the GoHighLevel integration ?

A Clemento portal module that automatically posts notes in the contact's GHL conversation (calls, recordings, voicemail, SMS/MMS) from your VoIP phone system.

Do the notes go in the contact's Notes tab ?

No. They appear as internal comments in the middle of the conversation thread — visible to your team, not as contact record notes.

How do I connect my GHL account ?

Portal → Integrations → GHL Integration : enter the sub-account's Location ID and a Private Integration token, then enable the events you want.

What happens if the contact does not exist ?

You can enable automatic creation of the contact from the phone number. Otherwise, the event is skipped until the contact exists in GHL.

Do I need Zapier or Make ?

Not for this native integration. Events go straight from the PBX to the GHL API. You can still combine it with other GHL automations afterwards.

Contact our team

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PBX + GoHighLevel for your team

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